Of course anytime I open an envelope with the that BlueCross BlueShield logo in the corner, there is a bit of trepidation that accompanies me. The mystery of its contents give cause for fear.
- Will it be another monthly bill with an incorrect amount due?
- Will they have failed to cover our recent visit to the children's hospital?
- Or how much will we owe after the 80% coverage of doctors visits and tests?
- How many phone calls will I have to make to correct any errors in our coverage?
After six years of on-going, never-ending medicals needs, bills and claims I have learned...It's always a fight...to get the coverage you're paying good money for.
But still, after six years the disappointment of bad news can ruin my morning. As it did today.
The letter was in reference to NUMOTION - the company that will be supplying Adria with her new wheelchair. We went to AI duPont Hospital for Children in August to have her fitted for a wheelchair for the first time (which you can read about HERE), as she's outgrowing strollers and will likely require assistance for walking longer distances.
I read the words of the letter, "We have completed a review...requesting coverage for services...it has been determined that this item is not eligible for reimbursement..."
How do I describe the subsequent emotions? Annoyed. Frustrated. Angry. Helpless. Discouraged. Overwhelmed. Deep disappointment.
Why is it always a fight?
I'm so tired of fighting YOU - Health Insurance. Fighting for my daughter's health. Fighting for her to be able to get some of her basic needs addressed. Fighting to cover my husband's doctors bills and monthly medications. Isn't it enough that YOU and multiple other health organizations get over $10,000 out of my pocket every year? Is that not enough? Do you just want me to give up and settle for less provision?
Am I being punished for my family's health challenges? I didn't take medications or drugs while pregnant that caused my daughter's birth defect. It just happened. No explanation.
My husband was never an alcoholic or drug abuser before having seizures. They just appeared. No explanation.
But they are on-going things that impact our lives EVERY SINGLE DAY... It's not that I want to constantly use YOUR services. It's that I need to.
I believe in God, who is the ultimate Healer. And I believe He has healed my family in many ways. Yet I still feel largely dependent on YOU. And vulnerable.
For years, I've had to fight for reasonable prices on medical supplies just so my daughter can have some of life's most basic needs taken care of - emptying her bladder and bowel. We take for granted going pee and poop as needed, but for her it's not so easy. And the fight to figure it all out continues.
And now YOU want me to fight for a wheelchair? Because we all know that if it's not covered, we're talking thousands of dollars. She'll be fine without it I suppose. I hope. I pray.
But I'm not giving up that easily. YOU bring me down and make me cry. But I still have some fight left. As long as I have these people I love around me, I will fight for what's best for them.
I just wish I didn't have to fight so often.
The End.